Last Updated: 24 February 2026

TERMS & CONDITIONS

Welcome to Naraya Lagoon. By accessing our website and making a reservation, you agree to the following Terms & Conditions. Please read them carefully before proceeding with any booking.

Last Updated: 24 February 2026

TERMS & CONDITIONS

Welcome to Naraya Lagoon. By accessing our website and making a reservation, you agree to the following Terms & Conditions. Please read them carefully before proceeding with any booking.

General Information

Naraya Lagoon provides accommodation and related hospitality services. These Terms & Conditions govern your use of our website and all bookings made directly through our platform.

By using our website, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement.

Naraya Lagoon provides accommodation and related hospitality services. These Terms & Conditions govern your use of our website and all bookings made directly through our platform.

By using our website, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement.

Reservations & Payments

All reservations are subject to availability and confirmation.

A valid payment method is required to secure your booking.
Full or partial payment may be required at the time of reservation.
Prices displayed are in the specified currency and may include applicable taxes and service charges unless stated otherwise.

Naraya Lagoon reserves the right to cancel bookings in the event of incorrect pricing or technical errors.

All reservations are subject to availability and confirmation.

A valid payment method is required to secure your booking.
Full or partial payment may be required at the time of reservation.
Prices displayed are in the specified currency and may include applicable taxes and service charges unless stated otherwise.

Naraya Lagoon reserves the right to cancel bookings in the event of incorrect pricing or technical errors.

Cancellation & Refund Policy

Cancellation policies vary depending on the rate selected at the time of booking.

Free cancellation (if applicable) must be made within the specified period before check-in.
Late cancellations or no-shows may incur a full or partial charge.
Refund processing times may vary depending on your payment provider.

Please review your selected rate conditions carefully before confirming your booking.

Cancellation policies vary depending on the rate selected at the time of booking.

Free cancellation (if applicable) must be made within the specified period before check-in.
Late cancellations or no-shows may incur a full or partial charge.
Refund processing times may vary depending on your payment provider.

Please review your selected rate conditions carefully before confirming your booking.

Check-In & Check-Out

Check-in time: [Insert Time]
Check-out time: [Insert Time]

Early check-in and late check-out requests are subject to availability and may incur additional charges.

Guests must present valid identification upon arrival.

Check-in time: [Insert Time]
Check-out time: [Insert Time]

Early check-in and late check-out requests are subject to availability and may incur additional charges.

Guests must present valid identification upon arrival.

Guest Responsibilities

Guests are expected to:

Respect the property and other guests.
Avoid excessive noise or disruptive behavior.
Refrain from damaging hotel property.

Naraya Lagoon reserves the right to charge guests for any damage caused during their stay.

Guests are expected to:

Respect the property and other guests.
Avoid excessive noise or disruptive behavior.
Refrain from damaging hotel property.

Naraya Lagoon reserves the right to charge guests for any damage caused during their stay.

Use of Facilities

All resort facilities, including pool, wellness areas, and dining spaces, must be used responsibly. Certain facilities may have specific safety guidelines. Guests use these facilities at their own risk.

Liability Disclaimer

Naraya Lagoon is not liable for:

Loss, theft, or damage to personal belongings.
Injury or accidents occurring on the property, except where caused by proven negligence.
Events beyond our control, including natural disasters, government restrictions, or force majeure situations.

Naraya Lagoon is not liable for:

Loss, theft, or damage to personal belongings.
Injury or accidents occurring on the property, except where caused by proven negligence.
Events beyond our control, including natural disasters, government restrictions, or force majeure situations.

Privacy

We are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect and use your data.

Website Use

All content on this website, including images, text, and branding, is the property of Naraya Lagoon and may not be copied, reproduced, or distributed without permission.

Amendments

Naraya Lagoon reserves the right to modify these Terms & Conditions at any time. Updates will be posted on this page with a revised date.

Governing Law

These Terms & Conditions are governed by the applicable laws of Indonesia. Any disputes shall be resolved under the jurisdiction of the relevant local courts.

If you have any questions regarding these Terms & Conditions, please contact us at:

0361-700-002

reservation@narayalagoon.com